Privacy Policy

What we collect

• Contact details you enter in a form: name, phone number, email address and, for jobs, the service address.
• Job details: the work you describe, preferred dates and times, and photos you upload in the booking app or portal.
• Account details for property manager and subcontractor portal users: name, company, email and the work orders tied to your account.
• Location while a technician is on the way. When our technician marks a job "on my way", their device shares its location so you can see the arrival on a map. Customers' locations are not tracked.
• Basic usage data such as pages visited and the device and browser used. If we turn on website analytics, it may set cookies to count visits and see which pages and buttons are used.

How we use it

• To answer your request, give you a written estimate, schedule and complete the work.
• To send you updates about your job by phone, text or email, including confirmations and tracking links.
• To dispatch the right technician or subcontractor. They receive only what they need to do the work, such as the address, access notes and the job description.
• To keep records for invoices, warranty claims, taxes and legal obligations.
• To improve our website and services.

Who we share it with

We do not sell or rent your personal information. We share it only with the people and services that help us run the business, and only for that purpose:

• Technicians and subcontractors assigned to your job.
• Service providers that host or process data for us, such as our website host (Netlify), our database and file storage provider (Supabase), our email delivery provider and, if enabled, website analytics. Maps on our tracking pages use OpenStreetMap.
• Anyone we are legally required to share with, such as in response to a valid court order.

Texts and calls

If you give us your phone number, we may call or text you about your request or job. Message and data rates may apply. Reply STOP to any text to stop receiving texts from us, or tell us on the phone.

How long we keep it

We keep job and invoice records for as long as we need them for the work, warranty, accounting and legal requirements. You can ask us to delete information we no longer need to keep.

Your choices

• Ask what information we have about you, or ask us to correct or delete it.
• Opt out of texts or marketing at any time.
• Block or clear cookies in your browser settings.

To make a request, email Profix@profixhandyusa.com or call 773-440-2252. We may need to confirm your identity first.

Security

We use encrypted connections (HTTPS), password-protected accounts and access controls so each portal user sees only their own work. No system is perfectly secure, so please don't send payment card numbers through forms or email.

Children

Our services are for adults. We don't knowingly collect information from children under 13.

Changes

If we change this policy, we'll update the date at the top of this page.