Shut off the water
Turn off the fixture's shut-off valve, or the main water valve, usually near the water meter in the basement or utility room.
Emergency Service · Chicago Metro & DFW
Water through the ceiling? No heat? Call now.
Burst pipes, no heat, flooded basements and storm damage. ProFix dispatches insured pros, licensed where the trade requires it, to homes, rentals and businesses across Chicagoland and Dallas–Fort Worth.
Call now, day or night
773-440-2252
Tell us the address, what's happening, and whether anyone is in danger. If it is a fire, a gas smell or anyone is hurt, call 911 first.
What counts as an emergency
Burst or leaking pipesWater coming through a ceiling, wall or floor
No heatFurnace or boiler out, especially in freezing weather
No ACCooling out during extreme heat
Partial power lossPart of the home or unit without power
Flooded basementSump pump failure or sewer backup
Storm damageBroken windows, doors or fallen debris
Security issuesBroken entry doors or locks that won't secure
Vacant unit emergenciesLeaks or damage in an empty rental
While you wait
What to do in the first five minutes
These steps limit damage until a pro arrives. Only do what you can do safely.
Stay away from wet electrical
If water is near outlets, panels or appliances, do not touch them. Turn off the breaker only if you can reach the panel while standing somewhere dry.
Smell gas? Get out first
Leave the building, don't flip switches, and call 911 or your gas utility from outside. Call us after the utility says it's safe.
Document everything
Take photos and video of the damage before cleanup. Your insurer and property manager will ask for them.
Property managers
Emergencies across your portfolio
After-hours leaks, no-heat calls and vacant-unit damage, dispatched and documented with photos for the owner.
Free Estimate
Ready to get it fixed?
Call or text 773-440-2252, or request a free written estimate online.