Active leak right now? Shut off the water first, then call ProFix 24/7 at 773-440-2252.
Tools & materials
- Flashlight
- Adjustable wrench or water meter key (for curb shutoffs)
- Towels and buckets
- Phone for photos
Step by step
- Step 1
For a single fixture leak, close the small valve under that sink or behind that toilet first (turn clockwise).
- Step 2
For a burst pipe, go to the main shutoff, usually where the water line enters the home: basement wall, crawlspace, utility closet or near the water heater.
- Step 3
Turn a round handle clockwise until it stops, or turn a lever handle a quarter turn so it's across the pipe.
- Step 4
Open a faucet on the lowest floor to drain pressure from the lines.
- Step 5
If water reaches outlets or the panel, don't step in standing water. Turn off power to that area only if you can reach the panel safely.
- Step 6
Take photos of the damage for insurance, then call for repair.
When to stop and call ProFix
If you see any of these, stop and call us:
- The main shutoff won't turn or leaks when turned
- The leak is in the wall, ceiling or at the water heater
- Water is near electrical outlets or the panel
- Any burst pipe (call ProFix 24/7 at 773-440-2252)
Not in the mood to DIY? A ProFix pro can handle it for you in Chicago Metro and Dallas–Fort Worth, with a written price before work starts.
Related guides
These guides are general information for simple repairs. You're responsible for your own safety and for following local codes and your lease or HOA rules. When in doubt, stop and call a licensed professional. All DIY guides